We value your questions!

• Do you ship to the USA or Internationally?

- Yes, MeIn operates and delivers our products in North America.

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• Are all your products authentic?

- Yes, all our products are authentic and courced from reputable wholesalers in Korea. Some items may have slight packaging variations if brands have updated their designs, as wholesalers may still supply previous versions.

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• Can I refund / exchange an item?

- Yes. Please check the refund policies for further details.

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• What if I had an allergic reaction?

- At MeIn, we encourage customers to review all product ingredients and details carefully before purchasing, especially if you have allergies or other specific concerns. If you're uncertain about a product’s suitability, please consult a healthcare professional for guidance.

- However, in the event of an allergic reaction, we evaluate each case individually. Please email us at meinkbeauty.official@gmail.com with your order number, product(s), and any supporting evidence of the reaction to help us resolve the issue.

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• Will you get more colours / shade ranges?

- Our primary focus is on essential skincare products, so we currently do not offer color or shade-specific items on our website. However, we do provide a personalized order service! If you have specific product requests, please reach out to us at meinkbeauty.official@gmail.com, and we’ll be happy to assist.

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• Do you ship express?

- Express shipping is available at $19.99 excluding Yukon and the Territories.

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• How long does shipping take?

Shipping standards can take up to 3-10 business days. Expedited shipping can take up to 2-5 business days. Please checking the shipping policy for further details.

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• Will you be selling Korean suncreens?

- Yes, we will offer a selection of Korean sunscreens and tone-up creams on our website. We’re able to carry specific sunscreens based on ingredient guidelines. For any questions, feel free to email us at meinkbeauty.official@gmail.com!

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• Do you allow for local pick ups?

- Yes, we offer local pick-up in downtown St. Catharines, ON. Additionally, we provide a free delivery within the Niagara Region, including Niagara Falls, Welland, St.Catharines, and NOTL. For more details or to arrange a pick-up, please contact us at meinkbeauty.official@gmail.com.

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• What are your operating hours?

- Operating hours are Monday - Friday, excluding weekends and holidays.